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Career Exploration

Telemarketers

Also called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative (Telesales Rep)

What they do:

Solicit donations or orders for goods or services over the telephone.

On the job, you would:
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
On the job, you'll need:

Business

  • sales and marketing
  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Communications

  • multimedia

Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions

Social

  • talking people into changing their minds or their behavior
  • looking for ways to help people

Verbal

  • communicate by speaking
  • listen and understand what people say

Attention

  • pay attention to something without being distracted

Enterprising

People interested in this work like activities that include leading, making decisions, and business.

  • Persistence
  • Integrity
  • Adaptability/Flexibility
  • Initiative
  • Stress Tolerance
  • Dependability

Customer relationship management CRM software

  • Database Systems Corp Telemation
  • Microsoft Dynamics

Video conferencing software

  • Zoom

Helpdesk or call center software

  • Acarda Sales Technologies Acarda Outbound
  • Softphone software

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Below Average.

New job opportunities are less likely in the future.

Median Annual Salary: $31,030

Education

High school diploma/GED or some college is usually needed.