Also called: Account Representative, Customer Service Representative (CSR), Customer Service Specialist, Member Services Representative (Member Services Rep)
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Business
Arts and Humanities
Math and Science
Engineering and Technology
Basic Skills
Problem Solving
Social
Verbal
Ideas and Logic
Conventional
People interested in this work like activities that include data, detail, and regular routines.
Customer relationship management CRM software
Data base user interface and query software
Enterprise resource planning ERP software
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