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Career Exploration

Insurance Claims and Policy Processing Clerks

Also called: Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Underwriting Assistant

What they do:

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

On the job, you would:
  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
On the job, you'll need:

Business

  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Basic Skills

  • reading work related information
  • talking to others

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Verbal

  • listen and understand what people say
  • read and understand what is written

Ideas and Logic

  • order or arrange things
  • use rules to solve problems

Conventional

People interested in this work like activities that include data, detail, and regular routines.

  • Attention to Detail
  • Dependability
  • Integrity
  • Cooperation
  • Self Control
  • Concern for Others

Data base user interface and query software

  • Database software
  • Microsoft Access

Instant messaging software

  • GroupMe

Medical software

  • Medical condition coding software
  • Medical procedure coding software

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Below Average.

New job opportunities are less likely in the future.

Median Annual Salary: $46,080

Education

High school diploma/GED or associate's degree is usually needed.