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Career Exploration

Eligibility Interviewers, Government Programs

Also called: Eligibility Specialist, Eligibility Worker, Social Welfare Examiner (SWEX), Workforce Services Representative (WSR)

What they do:

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

On the job, you would:
  • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  • Keep records of assigned cases, and prepare required reports.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
On the job, you'll need:

Business

  • customer service
  • management

Arts and Humanities

  • English language

Education and Training

  • teaching and course design

Engineering and Technology

  • computers and electronics

Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • understanding people's reactions
  • looking for ways to help people

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems

Conventional

People interested in this work like activities that include data, detail, and regular routines.

  • Attention to Detail
  • Integrity
  • Concern for Others
  • Stress Tolerance
  • Dependability
  • Adaptability/Flexibility

Electronic mail software

  • Email software
  • Microsoft Outlook

Video conferencing software

  • Google Meet
  • Zoom

Medical software

  • GE Healthcare Centricity EMR
  • Medicaid management information system MMIS

Job Outlook

The job outlook for this position is Average.

New job opportunities are likely in the future.

Median Annual Salary: $49,230