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First-Line Supervisors of Retail Sales Workers

Also called: Department Manager, Meat Department Manager, Shift Manager, Store Manager

What they do:

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

On the job, you would:
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
On the job, you'll need:

Business

  • customer service
  • management

Arts and Humanities

  • English language

Education and Training

  • teaching and course design

Engineering and Technology

  • computers and electronics

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • changing what is done based on other people's actions

People and Technology Systems

  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Enterprising

People interested in this work like activities that include leading, making decisions, and business.

  • Integrity
  • Stress Tolerance
  • Cooperation
  • Leadership
  • Dependability
  • Adaptability/Flexibility

Data base user interface and query software

  • Oracle Database
  • Yardi software

Video creation and editing software

  • Apple Final Cut Pro
  • YouTube

Point of sale POS software

  • CyberMatrix POS
  • Plexis Software Plexis POS

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Bright.

New job opportunities are very likely in the future. This career will have large numbers of openings.

Median Annual Salary: $45,250

Education

High school diploma/GED or associate's degree is usually needed.

Explore More

See other careers in the Retail industry.