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Career Exploration

First-Line Supervisors of Office and Administrative Support Workers

Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

What they do:

Directly supervise and coordinate the activities of clerical and administrative support workers.

On the job, you would:
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
On the job, you'll need:

Business

  • management
  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions

Social

  • changing what is done based on other people's actions
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Verbal

  • listen and understand what people say
  • communicate by speaking

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Enterprising

People interested in this work like activities that include leading, making decisions, and business.

  • Integrity
  • Dependability
  • Leadership
  • Self Control
  • Attention to Detail
  • Concern for Others

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Oracle PeopleSoft

Data base user interface and query software

  • Blackboard software
  • Yardi software

Accounting software

  • Intuit QuickBooks
  • Sage 50 Accounting

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Bright.

New job opportunities are very likely in the future. This career will have large numbers of openings.

Median Annual Salary: $61,370

Education

Bachelor's degree or high school diploma/GED is usually needed.