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Career Exploration

First-Line Supervisors of Non-Retail Sales Workers

Also called: Customer Service Supervisor, Reservations Supervisor, Sales Leader, Sales Supervisor

What they do:

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

On the job, you would:
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
On the job, you'll need:

Business

  • customer service
  • management

Arts and Humanities

  • English language

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Education and Training

  • teaching and course design

Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • changing what is done based on other people's actions
  • understanding people's reactions

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems

Math

  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide

Enterprising

People interested in this work like activities that include leading, making decisions, and business.

  • Attention to Detail
  • Integrity
  • Dependability
  • Leadership
  • Initiative
  • Self Control

Customer relationship management CRM software

  • Oracle Eloqua
  • Salesforce software

Video creation and editing software

  • YouTube

Video conferencing software

  • Cisco Webex
  • Fuze cloud communications and collaboration software

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Below Average.

New job opportunities are less likely in the future.

Median Annual Salary: $82,850

Education

Bachelor's degree or some college is usually needed.