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Correspondence Clerks

Also called: Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Dispute Resolution Analyst

What they do:

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

On the job, you would:
  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
On the job, you'll need:

Business

  • administrative services
  • customer service

Arts and Humanities

  • English language

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Engineering and Technology

  • computers and electronics

Basic Skills

  • writing things for co-workers or customers
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Verbal

  • communicate by writing
  • read and understand what is written

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Conventional

People interested in this work like activities that include data, detail, and regular routines.

  • Attention to Detail
  • Integrity
  • Dependability
  • Initiative
  • Cooperation
  • Independence

Spreadsheet software

  • Microsoft Excel

Presentation software

  • Microsoft PowerPoint

Medical software

  • Electronic health record EHR software
  • Healthcare common procedure coding system HCPCS

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Below Average.

New job opportunities are less likely in the future.

Median Annual Salary: $38,700

Education

High school diploma/GED or associate's degree is usually needed.

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