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Career Exploration

First-Line Supervisors of Personal Service Workers

Also called: Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

What they do:

Supervise and coordinate activities of personal service workers.

On the job, you would:
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
On the job, you'll need:

Business

  • customer service
  • management

Arts and Humanities

  • English language

Education and Training

  • teaching and course design

Math and Science

  • psychology

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • thinking about the pros and cons of different ways to solve a problem

Social

  • understanding people's reactions
  • changing what is done based on other people's actions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Attention

  • do two or more things at the same time
  • pay attention to something without being distracted

Enterprising

People interested in this work like activities that include leading, making decisions, and business.

  • Dependability
  • Attention to Detail
  • Concern for Others
  • Integrity
  • Self Control
  • Cooperation

Spreadsheet software

  • Microsoft Excel

Presentation software

  • Microsoft PowerPoint

Electronic mail software

  • Microsoft Outlook

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Bright.

New job opportunities are very likely in the future. This career will grow rapidly in the next few years.

Median Annual Salary: $43,680

Education

Bachelor's degree or certificate after high school is usually needed.