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Career Exploration

Order Clerks

Also called: Materials Specialist, Order Clerk, Warehouse Clerk, Warehouse Person

What they do:

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

On the job, you would:
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Recommend merchandise or services that will meet customers' needs.
On the job, you'll need:

Business

  • customer service
  • administrative services

Manufactured or Agricultural Goods

  • manufacture and distribution of products

Engineering and Technology

  • computers and electronics
  • product and service development

Education and Training

  • teaching and course design

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • changing what is done based on other people's actions

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Visual Understanding

  • quickly compare groups of letters, numbers, pictures, or other things
  • see hidden patterns

Conventional

People interested in this work like activities that include data, detail, and regular routines.

  • Attention to Detail
  • Cooperation
  • Integrity
  • Self Control
  • Stress Tolerance
  • Dependability

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • SAP software

Presentation software

  • Microsoft PowerPoint

Electronic mail software

  • Email software
  • Microsoft Outlook

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Below Average.

New job opportunities are less likely in the future.

Median Annual Salary: $38,060

Education

High school diploma/GED or certificate after high school is usually needed.