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Career Exploration

Concierges

Also called: Chef Concierge, Club Concierge, Guest Service Agent, Hotel Concierge

What they do:

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

On the job, you would:
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
On the job, you'll need:

Business

  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Transportation

  • movement of people or goods by air, rail, sea, or road

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • understanding people's reactions

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Social

People interested in this work like activities that include helping people, teaching, and talking.

  • Attention to Detail
  • Integrity
  • Cooperation
  • Dependability
  • Adaptability/Flexibility
  • Initiative

Electronic mail software

  • Microsoft Outlook

Presentation software

  • Microsoft PowerPoint

Accounting software

  • Billing software
  • Budgeting software

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Bright.

New job opportunities are very likely in the future. This career will grow rapidly in the next few years.

Median Annual Salary: $35,560

Education

High school diploma/GED or some college is usually needed.