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1. What is the name for traits that are used to describe your approach to life, work, and relationships?
Experience Communication Hard skills Soft skills
2. Which of the following is an interview skill that indicates how you will interact with others?
Timeliness Professional resume Active listening None of the above
3. Which of the following is something that can affect a message in the process of communication?
Facial expressions Distractions Cultural differences Tone of voice All of the above
4. True or False: When communicating, it is important to know your audience and how they need to receive information.
True False
5. Fill in the blank: _______ is the term for a visual communication method that utilizes fonts to communicate a message.
Whitespace Artistic type Decorative writing Typography
6. Fill in the blank: Aural communication involves _______ .
Facial expressions Hearing Posture Signs
7. Which of the following is the proper term for a two-way process in which information is transferred from one person to the other?
Communication Problem solving Teamwork Adaptability
8. True or False: Verbal communication is the unspoken communication that happens in every face-to-face encounter.
True False
9. Fill in the blank: When composing written communication, it is important to write in the _______ voice.
Passive Third-person First-person Active
10. Which of the following is an example of visual communication?
Chart/graph Body language Active listening Posture
11. True or False: Visual elements add value so more is always better when giving presentations.
True False
12. Which of the following is not a form of non-verbal communication?
Eye Contact Tone of voice Gestures Posture
13. True or False: Some of the top characteristics looked for in a new hire are soft skills.
True False
14. Which of the following are key ways in which you can communicate effectively?
Give short answers like yes and no Listen carefully and ask for feedback Listen quietly and avoid eye contact Send text messages with abbreviations
15. Which of the following can communicate to others information about you whether you intend it to or not?
Appearance Posture Facial expressions Hand gestures All of the above