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Career Exploration

Dispatchers, Except Police, Fire, and Ambulance

Also called: City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher, Train Dispatcher

What they do:

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

On the job, you would:
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
On the job, you'll need:

Business

  • customer service
  • management

Safety and Government

  • public safety and security

Arts and Humanities

  • English language

Transportation

  • movement of people or goods by air, rail, sea, or road

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • changing what is done based on other people's actions
  • looking for ways to help people

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • use rules to solve problems
  • notice when problems happen

Attention

  • pay attention to something without being distracted

Conventional

People interested in this work like activities that include data, detail, and regular routines.

  • Stress Tolerance
  • Attention to Detail
  • Dependability
  • Leadership
  • Cooperation
  • Adaptability/Flexibility

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • SAP software

Presentation software

  • Microsoft PowerPoint

Mobile location based services software

  • Global positioning system GPS software
  • Situation resource tracking software

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Below Average.

New job opportunities are less likely in the future.

Median Annual Salary: $44,830

Education

High school diploma/GED or some college is usually needed.