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Career Exploration

Patient Representatives

Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Service Representative

What they do:

Assist patients in obtaining services, understanding policies and making health care decisions.

On the job, you would:
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
On the job, you'll need:

Business

  • customer service
  • administrative services

Health

  • medicine and dentistry
  • therapy and counseling

Math and Science

  • sociology and anthropology
  • psychology

Engineering and Technology

  • computers and electronics

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • reading work related information

Social

  • looking for ways to help people
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Verbal

  • listen and understand what people say
  • communicate by speaking

Ideas and Logic

  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems

Attention

  • pay attention to something without being distracted

Social

People interested in this work like activities that include helping people, teaching, and talking.

  • Concern for Others
  • Adaptability/Flexibility
  • Cooperation
  • Integrity
  • Self Control
  • Stress Tolerance

Medical software

  • eClinicalWorks EHR software
  • Epic Systems

Word processing software

  • Google Docs
  • Microsoft Word

Customer relationship management CRM software

  • CareOne CareEnsure
  • Microsoft Dynamics

Video courtesy of CareerOneStop.

Job Outlook

The job outlook for this position is Bright.

New job opportunities are very likely in the future. This career will grow rapidly in the next few years.

Median Annual Salary: $44,990